Hey there! Rumor has it you’re having some tech trouble. Let’s get to the bottom of this so you’re back to Grooving in no time ⏰
Logging in 🚪
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“The Groove app isn’t loading correctly.”
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“It’s my first time signing into the Groove app. I’m clicking the email confirmation, but it just takes me back to the Groove website to apply instead of opening the Groove app.”
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“It’s my first time signing into the Groove app. When I type my email into the app, it says I need to apply to join, but I got an email granting me access or my friend gave me their special share link, so I should be able to get in right away.”
Changing your settings ⚙️
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“I can’t find my settings to change my bio, notifications, etc.”
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“I want to stop getting notifications at all hours of the day from Groove. Can I turn off notifications for specific hours?”
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“I need to change what email address is associated with my Groove account.”
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“I Grooved with someone who I’d prefer not to Groove with again.”
Scheduled Grooves 📅
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“My friend created a Scheduled Groove. I’m on the Groove app right now. It’s 2pm, which is when they said it would start, but I don’t see them waiting for me. I didn’t RSVP in advance to join them.”
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I keep missing my Scheduled Grooves. Is there a way to get reminders to join them?
Audio 🎙
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“I hear an echo when I talk in Groove or when someone else is talking.”
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“I’m trying to regroup, but no one can hear or see me. I can hear and see them.”
Downloading Groove 📲
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How do I download the Groove app on my phone?
Need some additional tech support? 📧
We’re sorry you’re having trouble! Send us a note at hello@groove.ooo and please indicate what device you’re on. If possible, send screenshots or a screen recording to share exactly what you’re seeing.
