Tech Support FAQ
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Tech Support FAQ

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Hey there! Rumor has it you’re having some tech trouble. Let’s get to the bottom of this so you’re back to Grooving in no time ⏰

Logging in 🚪

“The Groove app isn’t loading correctly.”
“It’s my first time signing into the Groove app. I’m clicking the email confirmation, but it just takes me back to the Groove website to apply instead of opening the Groove app.”
“When I type my email into the app, it says I don’t have an account, but I already made one.”

Changing your settings ⚙️

“I can’t find my settings to change my bio, notifications, etc.”
“I want to stop getting notifications at all hours of the day from Groove. Can I turn off notifications for specific hours?”
“I need to change the email address associated with my Groove account.”
“I Grooved with someone who I’d prefer not to Groove with again.”

Scheduled Grooves 📅

“My friend created a Scheduled Groove. I’m on the Groove app right now. It’s 2pm, which is when they said it would start, but I don’t see them waiting for me. I didn’t RSVP in advance to join them.”
I keep missing my Scheduled Grooves. Is there a way to get reminders to join them?

Audio 🎙

I hear an echo when I talk in Groove or when someone else is talking.
“I’m trying to regroup, but no one can hear or see me. I can hear and see them.”

Downloading Groove 📲

How do I download the Groove app on my phone?

Need some additional tech support? 📧

We’re sorry you’re having trouble! Send us a note at hello@groove.ooo and please indicate what device you’re on. If possible, send screenshots or a screen recording to share exactly what you’re seeing.

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